Delivery

Shipping Methods

 

How fast do you ship?

Our objective is to have your order packaged and ready for shipping (Fridays and Saturdays). If you pay by bank transfer, make sure you pay early. If we do not receive the payment by Thursday at 17h the delivery will be made Friday or Saturday of the following week.

Where do you deliver ?

We deliver to the south of Luxembourg. If your postal code does not register on our online shop form, we do not deliver to that area. However you may still order to pick up at the brewery during our opening hours on Tuesdays and Thursdays at the brewery.

What are the shipping costs ?

We charge a flat fee of 4,50€ for home deliveries to all addresses.

Payment Methods and Procedures

On stuff-brauerei.lu, you can :

  • pay online, with PayPal

Or you can :

  • pay by bank transfer using your Order ID as the payment reference. Your order won’t be shipped until the funds have cleared in our account.
  • pay with cash on delivery

No other payment method (such as cheques) will be accepted. Our online payment systems rely on the latest technology, in order to provide you with the highest level of security.

Payment by bank transfer – How does it work ?

 

    • Make the order as you would with any other method. Just tick the “Direct Bank Transfer” box.
    • Once you have confirmed the order, we send you a bill with the necessary information such as our bank account number and your Order ID.
    • Then you should at your convenience proceed to the payment via the high security payment portal of your bank. If the payment is received before 17h on Thursday we will deliver Friday or Saturday of that week. If it is received later we will deliver it Friday or Saturday of the the following week. Make sure you include your Order ID as a reference on your bank statement or we won’t know what or who it’s for.

 

  • Finally once we receive the payment we will send you a confirmation email indicating the day and approximate time of delivery.

 

Payment by Paypal – How does it work ?

 

  • Make the order as you would with any other method. Just tick the “Paypal” box. Next to this box is an option to go read Paypal’s FAQ and terms and conditions.
  • When you use paypal there is a small extra fee.
  • Once the order confirmed you will be redirected to paypal’s online payment platform. There you can proceed to make the payment.
  • After having made the payment, we will send you a confirmation email indicating the day and approximate time of delivery. If the payment is received before 17h on Thursday we will deliver Friday or Saturday of that week. If it is received later we will deliver it Friday or Saturday of the the following week.

 

Payment by Cash on delivery – How does it work ?

 

  • Make the order as you would with any other method. Just tick the “Cash on delivery” box.
  • Once we receive your order we will send you a confirmation email indicating the day and approximate time of delivery.
  • You must be there to pay and sign the bill or you will not receive you order.

 

Delivery preferences :

 

  • Leave on doorstep : This option is only possible if you pay by Paypal or by bank transfer. In this case we will leave it on your doorstep with the bill attached to the box. With this option you remove us of any liability if something happens to your order.
  • Leave at neighbours house on the same street : This option is only possible if you pay by Paypal or by bank transfer. In this case we will leave it at your neighbours house with the bill attached to the box. With this option you remove us of any liability if something happens to your order.
  • I will be there : This option is possible with all payment methods. In this case we will make sure that the person who made the payment/order is at the delivery address.

If you or somebody living at your address are not there to sign and you paid via bank transfer or Paypal we will put it aside at the brewery to be picked up during our opening hours. We may try to deliver it on our next run.

If you selected to pay by cash on delivery and if you or somebody living at your address are not there to sign and pay by cash. We will not deliver until a second delivery is made. If this happens 2 times in a row for a same address that address will no longer be delivered to.

With this option we take full responsibility if you do not receive the delivery on the confirmed date. If all information provided is correct and you are there on the confirmed delivery date.